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Streaming Frequently Asked Questions

We want to do everything we can to make your experience enjoyable and accessible. So that you feel confident and excited about this upcoming year, we want to provide you with as much information as possible. If you don't find the answer to your questions below, please email BoxOffice@StagesHouston.com for additional support. Please allow 24 hours for a member of our team to respond to you.

What is a virtual performance?

Instead of in-person performances, Stages will present virtual experiences through digital content. These performances will be available to stream on your preferred device.

I’m new to streaming. How do I do it?

All you need is an internet connection and a computer or mobile device. Specifics may vary with each production, but we will be here to support you to make sure you don’t miss out. Our performances will stream through an online service called Overture+.

What is Overture+?

Overture+ is the streaming site that will host our virtual performances. If we send you a link that directs to Overture+, that is safe to follow and will let you stream a performance into which you’ve been ticketed.

Will I need tickets?

You will not receive physical tickets.  You will receive access information for each production as it becomes available. Stages will strongly rely on email communication. In order to ensure that you are receiving, please consider adding BoxOffice@StagesHouston.com and No-Reply@Overture.Plus to your contact list. If messages from Stages or Overture+ are being filtered as Spam, you can add them to your “safe sender” list.

I don’t see an email with my link.

Make sure that you check your spam or junk folder or folders that sort out promotional emails. You can search for an email with the subject line "Stages – Performance Confirmation". If you still can't find it, please email BoxOffice@StagesHouston.com.

What if I have multiple tickets and confirmation emails that I want to share with other members of my group?

The quickest solution is to forward each unique confirmation email to each member of your group. Please note: as a reminder, we will resend the confirmation emails before your scheduled performance. If you prefer, we can send the links directly to them, call 713.527.0123 or email BoxOffice@StagesHouston.com with the first and last name and email address of the other members in your party.

Is there a limit to how many people can watch the show with me?

Feel free to gather everyone in your household to enjoy the performance together. A single ticket purchase will enable you to watch the performance. For those who are able to, we encourage you to support Stages and the production by purchasing a ticket for each member of your household or group.

Which devices can I use to stream?

You should be able to stream on most devices you own. You can watch performances from the comfort of your home on iOS, Apple TV, Android, Roku, Amazon Fire Stick and your web browser. For our radio plays, you will be able to listen from your phone, tablet or computer.

How do I view my streaming performance?

You’ll receive a Performance Confirmation email with a custom login link to a password-protected site during the week before your show and a reminder email on the day of your scheduled performance. Your login link in your email is activated 30 minutes before your scheduled performance. Use your custom login link to watch on your laptop, tablet, mobile device—or, mirror the show to your smart TV. We recommend that you access your link at least 10 minutes before the performance begins. A countdown will appear shortly before the performance begins. If you have not received your link at least 3 hours before your scheduled performance start time, please email us BoxOffice@StagesHouston.com or call 713.527.0123.

Can I watch the show on my TV or do I have to watch on my computer?

We’d love for you to cast the show to your big screen! The easiest option is to use Chrome Casting, AirPlay or screen mirroring to play the stream from your phone, laptop or other device to your TV. You might see a slight decrease in quality with this option. You can also use an HDMI cable to connect your computer to the TV.

If your TV can access a web browser, you can open that browser and log into your email. From there, you can open the email we sent you and click on your link to access the stream. If you have trouble streaming on an older TV, you may have better luck switching to an alternate device.

Unfortunately, due to the sheer number and variations of smart TVs and smart TV software, we aren’t able to troubleshoot individual hardware issues.

What’s the ideal browser to use?

We recommend using the browser that gives you the quickest speeds for your everyday use. Our top choices are Google Chrome and Safari.

How can I ensure the best streaming experience?

For showtime, if you’re experiencing issues, a first step might be to turn the wi-fi off on your other devices. Or, for the strongest connection, connect your device to your router directly with an ethernet cable.

How do I make a video fullscreen?

You'll find the fullscreen button in the video player, depending on your device it will be in the lower right corner (on PC, for example) or the upper left (on iOS).

What should I do if I’m experiencing connection issues during the show (e.g. video is freezing or audio is not working)?

Your video may need a minute to load.  If it is not playing continuously, try pausing it and stepping away for a few minutes and then continuing the show once it’s had a chance to pre-load more of the performance. If you are experiencing connection issues, it may be related to your browser settings, internet bandwidth, or it’s a device-specific issue.

While we can't guarantee and may not be able to troubleshoot the performance of your specific hardware setup, we have a few recommendations that we hope will help:
  • Pause the video to allow it to load more fully.
  • Make sure you have the most updated version of the software you’re using.
  • Refresh your browser page or try switching to a completely different browser.
  • Make sure there are no other devices connected to your wi-fi that could be creating network traffic.
  • Try connecting to your personal Hotspot on your phone.
  • Restart your wi-fi router.
  • Try switching to a different device.

Who do I contact if I'm having trouble seeing the show?

From Tuesday, November 10, through Sunday, November 15, phone hours will be from 12:00pm to 8:00pm every day. We'll have email and phone support available to get you started streaming and to answer your questions! Just email us at BoxOffice@StagesHouston.com or call 713.527.0123.

Can I watch the performance again after it’s over?

Live broadcasts can only be viewed within the scheduled performance times. For live broadcasts, if you miss your scheduled performance and there are still performances remaining for that production, call 713.527.0123 or email BoxOffice@StagesHouston.com and we will help exchange your reservation. On-demand performances can be watched at any time within the scheduled dates.

How do I access my digital playbill for the performance?

Upon logging in, you’ll see the playbill on the same page as the performance.

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