Streaming Frequently Asked Questions
We want to do everything we can to make your experience enjoyable and accessible, whether in person at The Gordy or from the comfort of your home. If you don't find the answer below to your questions about streaming our digital programming, please email email@example.com for additional support and allow 24 hours for a member of our team to respond to you.
What is a virtual performance?In addition to in-person performances, Stages will occasionally present digital content as an alternate performance experience. These performances will be available to stream online using your preferred internet-connected device.
All you need is an internet connection and a computer or mobile device. Specifics may vary with each production, but we will be here to support you to make sure you don’t miss out. Unless otherwise noted, our performances will stream via an online platform called Overture+.
I’m new to streaming. How do I do it?
Overture+ is the streaming site that will host our virtual performances. If we send you a link that directs to Overture+, that is safe to follow and will let you stream a performance into which you’ve been ticketed.
What is Overture+?
For virtual performances, you will not receive physical tickets. Instead, a link to access your virtual performance will be emailed to you, typically in the hour before showtime. Otherwise, you will receive access information for each production as it is available.
Will I need tickets?
Stages will strongly rely on email communication. In order to ensure that you are receiving emails from us, please consider adding firstname.lastname@example.org and email@example.com to your contact list. If messages from Stages or Overture+ are being filtered as spam, adding them to your “safe sender” list should ensure that they're sent to your primary inbox going forward.
Make sure that you check your spam or junk folder or folders that sort out promotional emails. You can search for an email with the subject line "Stages – Performance Confirmation". If you still can't find it, please email firstname.lastname@example.org.
I don’t see an email with my link.
The quickest solution is to forward each unique confirmation email to each member of your group. Please note: as a reminder, we will resend the confirmation emails before your scheduled performance. If you prefer, we can send the links directly to them; call 713.527.0123 or email email@example.com with the first name, last name, and email address of the other members in your party.
What if I have multiple tickets and confirmation emails that I want to share with other members of my group?
When you click the link in your email from Overture+, the page that opens will have a username (your email address) and a randomly generated password entered in the login fields. That password is unique for each separate performance you have purchased. If you've previously watched a Stages performance on Overture+, make sure that your web browser or password manager hasn't saved the user name and password from that previous performance. If you continue to have trouble logging in, email firstname.lastname@example.org or call 713.527.0123, and we'll be happy to help.
I opened the link in my email from Overture+, but I'm having trouble logging in.
Feel free to gather everyone in your household to enjoy the performance together. A single ticket purchase will enable you to watch the performance. For those who are able to, we encourage you to support Stages and the production by purchasing a ticket for each member of your household or group.
Is there a limit to how many people can watch the show with me?
You should be able to stream on most devices you own. You can watch performances from the comfort of your home on iOS, Apple TV, Android, Roku, Amazon Fire Stick and your web browser. For our radio plays, you will be able to listen from your phone, tablet or computer.
Which devices can I use to stream?
You’ll receive a Performance Confirmation email with a custom login link to a password-protected site during the week before your show and a reminder email on the day of your scheduled performance. Your login link in your email is activated 30 minutes before your scheduled performance. Use your custom login link to watch on your laptop, tablet, mobile device—or, mirror the show to your smart TV. We recommend that you access your link at least 10 minutes before the performance begins. A countdown will appear shortly before the performance begins. If you have not received your link at least 3 hours before your scheduled performance start time, please email us email@example.com or call 713.527.0123.
How do I view my streaming performance?
Can I watch the show on my TV or do I have to watch on my computer?
We’d love for you to cast the show to your big screen! The easiest option is to use Chrome Casting, AirPlay or screen mirroring to play the stream from your phone, laptop or other device to your TV. You might see a slight decrease in quality with this option. You can also use an HDMI cable to connect your computer to the TV.
If your TV can access a web browser, you can open that browser and log into your email. From there, you can open the email we sent you and click on your link to access the stream. If you have trouble streaming on an older TV, you may have better luck switching to an alternate device.
- Here is a list of steps for some common casting setups.
- Here are some additional casting and screen mirroring resources we’ve compiled for you to consider.
We recommend using the browser that gives you the quickest speeds for your everyday use. Our top choices are Google Chrome and Safari.
What’s the ideal browser to use?
For showtime, if you’re experiencing issues, a first step might be to turn the wi-fi off on your other devices. Or, for the strongest connection, connect your device to your router directly with an ethernet cable.
How can I ensure the best streaming experience?
You'll find the fullscreen button in the video player, depending on your device it will be in the lower right corner (on PC, for example) or the upper left (on iOS).
How do I make a video fullscreen?
Your video may need a minute to load. If it is not playing continuously, try pausing it and stepping away for a few minutes and then continuing the show once it’s had a chance to pre-load more of the performance. If you are experiencing connection issues, it may be related to your browser settings, internet bandwidth, or it’s a device-specific issue.
What should I do if I’m experiencing connection issues during the show (e.g. video is freezing or audio is not working)?
While we can't guarantee and may not be able to troubleshoot the performance of your specific hardware setup, we have a few recommendations that we hope will help:
- Pause the video to allow it to load more fully.
- Make sure you have the most updated version of the software you’re using.
- Refresh your browser page or try switching to a completely different browser.
- Make sure there are no other devices connected to your wi-fi that could be creating network traffic.
- Try connecting to your personal Hotspot on your phone.
- Restart your wi-fi router.
- Try switching to a different device.